Last Updated: September 2026

At Container Pool Pro, we are committed to providing high-quality shipping container pools and professional delivery and installation services throughout the United States. Because container pools are large, specialized products that require transportation, site preparation, delivery, and professional installation, our return and refund process differs from that of standard retail products.

This Returns & Refunds Policy explains our rules regarding order cancellations, returns, damaged products, defects, replacements, and refunds for container pools purchased through our website.

1. Order Cancellation

Customers may request cancellation of an order within 30 days of purchase, provided that the pool has not already been dispatched, delivered, or installed and that applicable preparation or customization work has not progressed to a stage where cancellation is no longer possible.

To request a cancellation, contact Container Pool Pro as soon as possible with your order information.

Because container pools require preparation, transportation, delivery coordination, and installation scheduling, certain costs may already have been incurred when a cancellation request is received.

If an order is eligible for cancellation, we will review the order and confirm the applicable refund amount before processing the cancellation.

Once a pool has been dispatched, delivered, or installed, cancellation may no longer be available under the standard cancellation period.

2. Returns for Container Pools

Container pools are large, specialized products that require transportation and professional installation. For this reason, they cannot be returned through a standard parcel delivery service.

All returns must be approved by Container Pool Pro before a container pool is moved, removed, or transported from the customer’s property.

Customers must not arrange independent transportation or attempt to return a container pool without receiving instructions from our team.

Change-of-mind returns

Container Pool Pro does not accept returns simply because a customer has changed their mind.

Because container pools require specialized manufacturing, transportation, delivery, and installation, we cannot accept a return based solely on a customer’s change of preference after the order has been processed.

This does not affect any rights a customer may have under applicable law in relation to defective, damaged, incorrect, or non-conforming products.

3. Damaged Products

We carefully coordinate the delivery and installation of every container pool purchased through our website.

If your pool arrives with visible damage, please notify our delivery or installation team immediately when possible.

We recommend that you:

Photograph or record the damage.
Document the condition of the pool before installation is completed whenever reasonably possible.
Notify Container Pool Pro as soon as possible.
Provide your order number and photographs or videos showing the issue.

Do not attempt to repair, modify, move, or dismantle the pool without first contacting our team.

After reviewing the issue, Container Pool Pro may arrange an appropriate resolution, which may include repair, replacement of affected components, replacement of the product where appropriate, or another suitable remedy.

4. Manufacturing Defects

If you believe your container pool has a manufacturing defect, contact Container Pool Pro as soon as you discover the problem.

Please provide:

Your order number
Customer name
Delivery address
Description of the issue
Photographs or videos
Any other information requested by our team

We will review the issue and determine the appropriate resolution.

Depending on the nature of the defect, the solution may include repair, replacement of a component, replacement of the pool, or another appropriate remedy.

A manufacturing defect does not automatically require the entire pool to be returned.

5. Icorrect or Non-Conforming Product

If you receive a container pool or configuration that does not match your confirmed order, contact Container Pool Pro as soon as possible.

We will review your order information and the product delivered.

If the issue resulted from an error on our part, we will work with you to determine an appropriate resolution, which may include correcting the issue, replacing the affected product or component, or providing another suitable remedy.

6. Returns After Installation

Every container pool purchased through Container Pool Pro is delivered and professionally installed by our team.

Once a container pool has been delivered and installed, it is not eligible for return solely because the customer has changed their mind or no longer wants the pool.

However, customers may still contact us regarding qualifying manufacturing defects, significant transportation damage, incorrect products, or other issues covered by applicable warranties or consumer protection laws.

If you believe there is an issue with your installed container pool, contact us as soon as possible so our team can assess the situation.

7. Return and Removal Transportation Costs

If a return is approved, transportation and removal requirements will depend on the reason for the return.

For approved returns that result from a customer-requested return or circumstances that are the customer’s responsibility, the customer is responsible for applicable return transportation, removal, restocking, and related costs.

Because container pools require specialized transportation and equipment, these costs may be significant.

Container Pool Pro will communicate applicable transportation or removal requirements before an approved return is arranged.

Where a return or replacement is required because of a confirmed error by Container Pool Pro or a qualifying product issue covered by our applicable policy, we will coordinate the appropriate resolution with the customer.

8. Refunds

When a refund is approved, Container Pool Pro will generally issue the refund to the original payment method used for the purchase.

Approved refunds will be processed within 7 business days after the refund has been authorized.

The time required for the refunded funds to appear in the customer’s account may vary depending on the customer’s bank, credit card company, or payment provider.

The final refund amount may depend on:

The reason for the refund
The stage of the order
Whether the pool has been dispatched
Whether delivery has occurred
Whether installation has been completed
Applicable transportation or removal costs
Any other costs that were properly disclosed and agreed upon

9. Installation and Removal Costs

Container Pool Pro coordinates professional installation for every container pool purchased through our website.

If an approved return requires an installed pool to be removed, the customer may be responsible for applicable removal, transportation, site restoration, or other costs when the return is related to a customer-requested cancellation or other customer responsibility.

Customers must not arrange for an installed container pool to be removed or transported independently without written authorization from Container Pool Pro.

10. Non-Returnable Circumstances

A container pool may not be eligible for return when:

The customer has changed their mind or no longer wants the pool.
The applicable 30-day cancellation period has expired.
The pool has already been dispatched, delivered, or installed and the customer is requesting a return solely because of a change of mind.
The product has been modified by the customer or a third party without authorization.
Damage resulted from misuse, negligence, improper maintenance, or unauthorized modifications.
Incorrect information provided by the customer affected delivery or installation.
The requested return does not meet the requirements of this policy.

This section does not limit any rights that customers may have under applicable federal, state, or local law.

11. How to Request a Return, Cancellation, or Refund

To request a cancellation, return, replacement, repair, or refund, contact Container Pool Pro using the contact information below.

Please provide:

Full name
Order number
Delivery address
Date of purchase
Reason for your request
Photographs or videos, where applicable
Any other information relevant to your request

Our team will review your request and provide instructions regarding the next steps.

Do not ship, move, dismantle, remove, or arrange independent transportation of a container pool unless Container Pool Pro has authorized the return and provided instructions.

12. Refunds for Delivery and Installation Services

Where a refund involves delivery, installation, site preparation, transportation, or other services, the refundable amount will depend on which services have already been completed and which costs have already been incurred.

Services that have already been completed may not be refundable unless otherwise required by applicable law or agreed to by Container Pool Pro.

13. Customer Responsibilities

Customers are responsible for providing accurate information when placing an order, including:

Name
Delivery address
Contact information
Installation location
Property access information
Other information required for delivery and installation

Incorrect or incomplete information may result in delivery delays, additional transportation costs, or the need to reschedule installation.

Customers are also responsible for ensuring that their property is prepared for the scheduled delivery and installation according to the requirements provided by Container Pool Pro.

14. Changes to This Returns & Refunds Policy

Container Pool Pro may update this Returns & Refunds Policy from time to time to reflect changes to our services, business practices, or applicable requirements.

The latest version of this policy will always be published on this page, together with the date it was last updated.Changes to This Returns & Refunds Policy

Container Pool Pro may update this Returns & Refunds Policy from time to time to reflect changes to our services, business practices, or applicable requirements.

The latest version of this policy will always be published on this page, together with the date it was last updated.

15. Contact Container Pool Pro

If you have questions about cancellations, returns, refunds, damaged container pools, manufacturing defects, delivery, or installation, please contact us.

Container Pool Pro
Email: sales@containerpoolpro.com
Phone: +1 (731) 215 – 0406
Address: 2 Hermitage Ave, Nashville, TN 37210

We are committed to providing clear information and appropriate assistance when an issue occurs with a container pool purchased through our website.